Refund policy

NOORAH BEAUTE – RETURN & REFUND POLICY

Your satisfaction is important to us. If there is a problem with your Noorah Beaute order, please contact us and our team will assist you.

Because our products are hair-care and personal-care products, opened or used products generally cannot be returned for hygiene and safety reasons unless the item is defective, damaged, or incorrect.

Returns may be considered when:

The product is unused, unopened, and in its original packaging.
You received an incorrect product.
The product arrived damaged or defective.
You contact us promptly after receiving your order and provide your order details along with clear photos or videos where required.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible through WhatsApp or email.

Please provide your name, order number, contact number, and clear photos/video of the item and packaging so our team can review the issue.

Non-Returnable Products

For hygiene and safety reasons, products that have been opened, used, altered, or damaged after delivery cannot normally be returned or exchanged unless there is a genuine product defect.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed through an appropriate payment method or other agreed refund method. Processing times may vary depending on the payment provider.